I can’t find my course/test/certification.

How to find your course/test/certification- 

If you’re having trouble getting back to your course and test or finding your certification, try these troubleshooting tips:

    1
    Make sure you’re logged in. If you’re logged into an account, you will see:
      • The Log Out link on the far right-hand side of the navy navigation bar at the top of the page next to your name.
      • Your personal Dashboard and name by clicking the Dashboard link in the navy navigation bar at the top of your page.

        Note:  If you don’t see the Log Out option or clicking Dashboard doesn't take you to your personal Dashboard, you’re not logged in. Click on the Log In link on the far right-hand side of the navy navigation bar to enter your username and password and get back to your Dashboard. 
    2
    Make sure you’re in your Dashboard. Follow the steps above to get to your  Dashboard. There you will find the  Courses in Progress  section  and under this section is where you will find any courses you’ve started or completed but not purchased, as well the Completed Certification  section  where you will find completed and purchased courses.  

    Under the Courses in Progress section,  you can begin, resume, or purchase your course.  

    Under the  Completed Certification section, click on the blue  Print or Download button to download and/or print your digital wallet card, wall certificate, receipt, or CEU Statement.  You can also view your testing history by clicking on the  Testing History tab on the left-hand side of your account. 

    3
    Make sure you’re logged into the correct account. If you’ve followed the steps above but don’t see the correct course, your certification is missing, or your course progress appears to be wrong, you may have logged into a different account than the one you originally trained on. In this case, the fastest and best solution is to contact our Customer Support team so that they can look up your account.  We can quickly and easily combine your accounts into one and help access the course/certificate that you need. 

Need more help?  See our articles on logging in and resuming your course or test.

Still need help? Contact Us Contact Us