How do I change the credit card on my account?
If you need to add, update, or remove a credit/debit card from your account, you can easily do that from the Admin Dashboard > Account Settings > Saved Credit Cards section. When there you'll have the option to remove your card, disable auto refills, add another card to your account, or move payments over to another card on account.
If you need to add, update, or remove a credit/debit card from your account, you can easily do that from the Instructor Dashboard > My Payments > Saved Credit Cards section. When there you'll have the option to make any updates or add another card to your account.
If you are on a subscription or payment plan, you should ADD THE NEW CREDIT CARD FIRST then switch the payments over to that card before removing the old one.
If you added your new card and are having issues switching payments to the new card, email us the last 4 digits of your credit card number. Never send your full credit card information.
If you disabled a credit card linked to a payment plan (before switching it over to a new one), it will lock you out of your account and remove your ability to manage classes, mark students complete, and perform other functions. If that happens, you will need to contact us right away to reconnect your subscription.