My employer is paying for my certification, but the site is asking me to pay. What do I do?
How to get connected to your employer's account:
If you’re being asked to pay for your certification but you’re sure that your employer is taking care of it or providing you a discount, don’t panic! It’s likely just a matter of getting your account properly attached to your employer’s account so that your certification can be processed accordingly. Follow these steps to get connected:
- Find your employer’s corporate code. Your employer has a unique code that allows employees to be connected to their corporate account and access their selected courses and certifications. If you’re not sure what your employer’s corporate code is, contact your supervisor or admin and ask them to provide it to you.
- Enter your corporate code. Once you have the corporate code, return to your cart (either by clicking on the 'Purchase Certificate’ button under your course in your Dashboard, or by clicking on the white cart icon on the right side of the black navigation bar at the top of any page). Both will bring you to your cart, then click on the ‘Have a discount code?’ link directly below green 'Proceed to Checkout' button. Enter your corporate code in the pop-up box and click ‘Apply.’ This will connect your account to your employer's account and update the price of the certification in your cart so that you can check out without paying or pay the discounted price depending on what your employer offers.
- Ask us to get you connected. Our Customer Support team can connect your account to your employer’s, so feel free to let us know if you need help! When you contact us, be prepared to give us your first and last name, your email address, and your employer’s name and code (if you know it). Once we have your account connected to your employer's we can also help process your certificate for you, giving you access to your certificate to print or save as needed.