Getting Started
Account Basics
- How do I change my username?
- How do I create an account?
- How do I get back to my Dashboard?
- How do I log into and out of my account?
- How do I reset my password?
- How do I reset my password? (In Depth)
Training & Testing
- Have you already completed the video training and are unable to access the test for your course?
- How do I continue my course again from where I left off?
- How do I save my progress in my course or test?
- How to review the course training videos
- How will I know if I’ve passed my test and what my score was?
- I failed the test. What do I do?
Compliance & Accreditation
- Are you OSHA Regulated? Approved? Accepted?
- Are your certifications accepted in Canada?
- Do you issue an AHA CPR certification card?
- Does ProTrainings certification meet safety and compliance standards from OSHA, Joint Commission, CARF, or other licensing or governing bodies?
- Does ProTrainings use the AHA curriculum?
- How to get AFAA-Approved CPR Training
Continuing Education
- *How to get a continuing education statement if you are a Physician, Nurse, Pharmacist, or Dental Professional
- Claiming CEs through CAPCE
- Claiming your CEs with ACCME, ANCC, ADA/CERP, and ACPE (PIM/CMEUniversity)
- Classroom Students: Claiming CEs for Healthcare Providers
- Dental Professionals Claiming CEs with (AGD/PACE ) the Academy of General Dentistry
- Dental professionals continuing education info for AGD-PACE and ADA-CERP
Blended Training
- FAQ for Remote Hands-on Skill Evaluation Session for Instructors and Skill Evaluators
- Hands-On Skill Evaluation FAQ
- How early can I join my remote hands-on skill evaluation?
- How to add hands-on
- How to join your virtual skill evaluation
- What happens if I’m late to my hands-on skill evalution?
Payment & Checking Out
- Can I pay for my certification by money order?
- Can I pay over the phone?
- How do I get a refund?
- I passed the test, but I logged out before buying my certificate. Can I still purchase it?
- I passed the test. How do I purchase my certificate?
- It's been a while since I passed my test. Can I still purchase my certificate?
Certificates
- Add your certification to your LinkedIn profile
- BLS- Basic Life Support Certification
- How do I print my certificate?
- How to email a copy of your certificate to your employer
- How to verify a certification
- I can’t find my course/test/certification.
Troubleshooting
Groups & Companies
- Can I exchange a unit for a different course?
- Can we train some of our employees to become skill evaluators?
- Can we train some of our employees to become skill evaluators?
- Do units ever expire?
- How do I add a company admin to the account?
- How do I add an employee to my company when they already have an account?
Instructors & Skill Evaluators
- Are instructors employed by ProTrainings?
- Are written tests required when teaching a class?
- Are your certificates widely accepted?
- BBP Classroom Courses
- Can I disassociate a student from my company or training records?
- Can I edit a class that I just created?
ACLS & PALS
- Do I have to complete all of the scenarios in one sitting?
- Do I need to prove I have a BLS CPR card to do ACLS or PALS?
- Do you offer an ACLS course?
- How do I pass the ProACLS scenarios?
- How do the ProACLS scenarios work?
- How many questions are on the ACLS written test?
Student CPR
Other Courses
ProTrainings Base de Información
- "¿Cómo puedo iniciar y cerrar sessión en mi cuenta?"
- 2020 Actualización de Examen para Instructores y Evaluadores
- Añade su certificación a su perfil de LinkedIn
- Certificación de RCP y la Asociación Americana del Corazón
- Cómo ver o imprimir su recibo desde su panel de capacitacion:
- Cómo verificar un certificado