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Instructor Knowledge Base

Knowledge Base

Account Basics

Navigating your account, updating your information, and changing your password

11 articles


Taking the course and test, completing scenarios, and claiming CE credit

3 articles


9 articles


Using your Admin Dashboard, purchasing units, and managing your employees

28 articles

Instructor FAQ's

Frequently asked questions for potential or current instructors.

7 articles

Payment & Checking Out

Purchasing your certificate, payment options, using corporate and discount codes

12 articles


Finding, downloading, and printing your certifications

9 articles

Getting Started

Creating an account, starting a course, and login basics

13 articles

Training & Testing

Starting, saving, and resuming courses and tests, training and testing history

8 articles


Tips and tricks for using our site and solving common problems

6 articles