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Troubleshooting

Tips and tricks for using our site and solving common problems

  • Have you already completed the video training and are unable to access the test for your course?
  • I can’t find my course/test/certification.
  • I can’t log in.
  • The 'Next' button not turning red after watching the video
  • The course videos won’t play.
  • The video plays, but I can’t hear any sound.

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