Why is my employee being asked to pay?

Your employees may be asked to purchase their certification for several reasons:

  1. The company is out of pre-purchased course units.
  2. The employee signed up for their own account and is not attached to your company.

Out of Units

If your company needs to purchase more course units, the employee will see the message below after they complete the certification test. 

To purchase more units, see the article How do I purchase more training units? Once you have purchased training units, you can run a Tested/Unpaid report to apply the units to the employee's certification.

Connecting an employee to your company account

If an employee has an account that is not connected to your company, our Support Team can connect the account for you. Go to this form to let our team know you need an employee connected to your account.

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