My company is paying for my certification, but the site is asking me to pay. What do I do?
If you’re being asked to pay for your certification but you’re sure that your company is taking care of it, don’t panic! It’s likely just a matter of getting your account properly attached to your employer’s account so that your certification can be processed.
To get your account attached to your company’s account:
- Find your employer’s corporate code. Your employer has a unique code that allows employees to be connected to the corporate account and access its selected courses and certifications. If you’re not sure what your company’s code is, contact your supervisor and ask them to provide it to you.
- Enter your corporate code. Once you have the corporate code, return to your cart (either by clicking on the ‘Purchase Certificate’ button under your course in your Dashboard, or by clicking on the white cart icon in the upper right of any page). Click on the ‘Have a discount code?’ link directly above and on the right of your cart. Enter your corporate code in the pop-up box and click ‘Apply.’ This will connect your account to your company's account and update the price of the certification in your cart so that you can check out without paying.
- Ask us to get you connected. Our Customer Support team can attach your account to your company’s, so feel free to let us know if you need help! When you contact us, be prepared to give us your first and last name, your company’s name and code (if you know it), and your email address.